Model the workday experience of a financial-services workforce — before you commit a single desk.
Set the site, cast the persona mix, and choose which experience moments matter. Tessera maps the moments that matter to each persona and translates them into a provision plan across space, amenities and ambassadors.
3
Personas
20
Moments
4
Dimensions
Frame the brief
Three inputs configure the engine · where · who · what matters
Step 1
Where is the experience delivered?
Sets the spatial scale and resourcing base
Step 2
Who moves through it?
Cast the persona mix — each carries its own moments that matter and sharing ratio
Step 3
Which experience moments will the site serve?
Gold flag = a moment that matters for your selected persona mix
Experience Model
Persona experience click to drill in
How well the selected moments serve each persona's moments that matter
Dimension balance
Where the selected experience moments land across the four lenses
The 20 experience moments
Active moments are in colour · gold dot marks a moment that matters · click any to inspect the I-do / I-want / I-expect for each persona
Experience Catalogue
Provision recommendations · output is a provision basis, not a measured quantity
Space provisions
Quantities derived from active moments against the modelled desk count. Enhanced = serves a moment that matters.
Space type
Serves
Provision
Basis
Amenity provisions
Service offerings tied to active moments. Default is Available; an On-Demand or Enhanced tier is recommended where the moment matters to a sizeable share of the workforce.
Ambassador resourcing
Front-of-house and engagement headcount on a per-persona resourcing ratio, split across operations and engagement duties.
0
Ambassadors
Operations0
Engagement0
Duty mix
Read-out
What the model is telling you
Tessera · Persona-Led Provision Model A working prototype · output is a provision-basis recommendation for planning and budgeting